Where can you ship?

We offer United States Shipping (excluding Alaska and Hawaii) and are looking to expand internationally in the upcoming future!

Can I select my delivery date for orders?

At this time, we are only able to offer immediate shipping on all orders. However, you are able to select overnight or 2-day service for the order so you can anticipate when it will arrive.

Unfortunately, we are not able to confirm the exact arrival date for apparel orders.

How do I track my order?

You'll receive tracking information via email the day your order is shipped. Then a follow-up email once your order is delivered.

What kind of shipping do you use?

We ship with FedEx and use a combination of their services to deliver our products to you on time, depending on the selected shipping speed and address.

Do you have an order minimum?

There are no minimums for your orders, however we do offer that orders over $100 will ship free!

Do I have to be home for the delivery?

You do not need to be home to receive your order, however, we recommend you place perishable items in the fridge or freezer as soon as possible to keep your product the freshest.

Can I place an order to ship to multiple addresses?

At this time, you will need to place a separate order for each address you are shipping to. For orders shipping to 10 or more addresses, please email orders@veselka.com  and we will be able to assist you!

What if I submit the wrong shipping address?

Email us ASAP at orders@veselka.com

Can I make changes to my online order before it ships?

Since we will endeavor to ship all orders as soon as we’re able to, amendments may not always be possible.

What is your return and refund policy?

Orders containing perishable foods are not eligible for return or refunds. However, if there is any issue with your order or delivery please do let us know right away by emailing orders@veselka.com and including your order information and order number and we’ll do our best to make it right!

Merchandise may be returned or exchanged for a full refund so long as the product has not been used. Exchanges and returns are subject to return shipping fees. Please submit any return or exchange requests to orders@veselka.com along with your order information and we’d be glad to handle it.

Will I receive a confirmation of my order?

Yes, you will receive a confirmation once your order has been submitted, as well as a confirmation with tracking information once your order ships out.

What if the freezer pack is leaking?

We use non-toxic, freezer gel packs for our orders! Occasionally, they do arrive leaking but as the gel is non-toxic simply rinse off the packaging before opening.

What if the ice packs or products are melted or defrosted?

Our packaging is designed to keep food insulated and at food-safe temperatures throughout its journey from our kitchen to yours. That said, some defrosting in transit should be expected. So long as products maintain a temperature below 41 degrees Fahrenheit they are safe to consume.

When did Veselka start shipping direct?

Veselka was partnered with Goldbelly from 2019-2023 and since 2023 has moved to shipping independently.

Where do you ship orders from?

Direct from our restaurant located in the East Village in New York City.

Will pricing information be included with my gift order?

No. Have you ever forgotten to take off a price tag? You won’t have to worry about that when shipping and ordering with us. We do not include receipts or invoices with orders placed online or over the phone. But you will get a confirmation email.

Can I cancel my order?

Cancellations requested on the same day as the purchase can be made.

My online order is delayed?

Please contact orders@veselka.com to notify us and we will work to correct the issue.

My online order arrived damaged!

Please contact orders@veselka.com to notify us and we will work to correct the issue.

My online order never arrived.

Please contact orders@veselka.com to notify us and we will work to correct the issue.


Where else can I buy Veselka’s food?

Veselka 2nd Ave location - at the heart of the East Village or at Grand Central Terminal in the food hall. Soon we will be open Williamsburg as well, sign up for our emails to find out when we open!

What is Veselka?

Since 1954, Veselka has been serving up Ukrainian food from the same location in the heart of the East Village. Ever since then, Veselka has grown from a small newsstand into a 24-hour gathering place, serving up Ukrainian soul food with traditional dishes like Pierogi/Varenyky, Stuffed Cabbage, Potato Pancakes, Blintzes, and Goulash to the delight of locals and visitors alike. 

The restaurant, now owned and operated by Volodymyr’s grandson, Jason Birchard, was owned and operated by Tom Birchard for many years, the son-in-law of the original founders. Throughout the restaurant’s 70-year history, it has been expanded several times, and been featured in many prominent films (such as Ocean’s 8, Trainspotting, and Juno) along with numerous features in local and national publications. Veselka is, put simply, an institution of New York City.

What does Veselka stand for?

Veselka means rainbow in Ukrainian!

Why does Veselka stand with Ukriane?

Veselka was established in 1954 by Ukrainian immigrants and continues to serve Ukrainian soul food today. The DNA of our restaurant is the story of Ukrainian strength and perseverance, so for now and always Veselka will always support Ukraine and Ukraine's right to be a free nation.

Food Questions

Do you have special dietary options?

Yes, we do! We understand that everyone is unique and that for many people there are things they can and cannot eat. We have marked all of our offerings with dietary symbols to help simplify the process of choosing what delicious dish you want to purchase. If you ever have any questions please feel free to reach out to us at orders@veselka.com.

What is in your Challah Bread?

Bread flour, eggs, active dry yeast, sugar, vegetable oil, salt, and water.

If you want the exact measurements to feel free to order our wonderful cookbook!

What is in your Kielbasa? 

Pork, Beef, and an abundance of wonderful seasonings. We are looking to have the seasoning blend spelled out in the future for those who need to know.

Are you Celiac Friendly?

At this moment our kitchen is not certified celiac friendly. When we mark our options as gluten free it means the food contains no gluten but their is a chance for cross contamination. If you have any questions please feel free to contact us at orders@veselka.com